Facebook-f Instagram Linkedin-in
GET IN TOUCH

HOSPITALITY LEADERS – SELF-PACED ONLINE PROGRAM

Your self-paced journey to exceptional hospitality leadership.

In this program you’ll explore the foundations of contemporary hospitality leadership: from building psychological safety and a thriving workplace culture, to understanding the difference between stress and pressure, preventing burnout, and leading with your unique strengths. Through practical, industry-relevant learning you’ll deepen your self-awareness and gain the tools to take ownership of your own development. Because when you lead well, your team thrives, and your business follows.

WELLBEING INITIATIVES REDUCE ABSENTEEISM BY 22%
AND PRESENTEEISM BY 24% (PWC AUSTRALIA).
22% REDUCTION
increase in mental stress compensation
claims in Australian workplaces over the past five years.
37%
OF HOSPITALITY WORKERS EXPERIENCE MENTAL HEALTH CHALLENGES.
THE HUMAN COST IS SIGNIFICANT – AND SO IS THE COST TO BUSINESS.
80%
Every $1 Spent on Preventative
health can return up to $14.30
(VicHealth, 2023)
$1 > $14.30
Photo: Brewlab

FIVE EASY STEPS

How to use this program

CHOOSE A MODULE:

We've structured these modules in an order that builds your leadership foundations progressively - but feel free to start with whichever topic feels most relevant to where you are right now.

WATCH THE VIDEO:

Each video is about 4 minutes long and packed with practical tips.

DOWNLOAD THE GUIDE:

Get your PDF guide to keep and refer back to at anytime. The worksheets are fillable and can be completed as an e-form. Or you may wish to print out and complete with your leadership team.

TAKE ACTION:

Implement one or two of your learnings into your workplace, and monitor for progress and improvements.

COME BACK ANYTIME:

Revisit the modules as you need. And share them with other leaders in your workplace.

Leaders Program modules

Too much, too fast, too little – job demands in hospitality
Too much, too fast, too little – job demands in hospitality

The roster problem: when workers have no say over their work
The roster problem: when workers have no say over their work

Nobody’s got your back: what poor support actually looks like
Nobody’s got your back: what poor support actually looks like

What even is my job?’ – role clarity in a small team
What even is my job?’ – role clarity in a small team

Change nobody asked for: managing change without losing your team
Change nobody asked for: managing change without losing your team

A fair go: recognition, reward, and justice at work
A fair go: recognition, reward, and justice at work

When work gets scary: violence, aggression, and trauma
When work gets scary: violence, aggression, and trauma

The space you work in: physical environment and psychological harm
The space you work in: physical environment and psychological harm

Bullying, harassment, and the relationships that break teams
Bullying, harassment, and the relationships that break teams

Fix the work, not the worker: the integrated approach
Fix the work, not the worker: the integrated approach

What You’ll Learn:

  • Understanding the 14 psychosocial hazards
  • Identifying workplace factors that cause harm
  • Moving from awareness to prevention
  • Fixing work systems, not blaming people
  • Creating healthier hospitality workplaces

Download Your Guide

Get your complete Psychologically Safe Workplaces Guide, with exercises, tips for nutrition, hydration and sleep.

Download PDF Register
Download PDF Checklist
📹 Watch: Emotional culture in the workplace (3 mins)

What You’ll Learn:

  • What emotional culture really means
  • Why good staff still leave
  • The leader’s impact on team culture
  • Using the Emotional Culture Deck
  • Practical steps to strengthen culture
Photo: Brewlab

Download Your Guide

Get your complete Workplace Culture Guide with coping strategies and support contacts.

Download PDF Guide

📹 Watch: Your strengths are your strategy (3 mins)

What You’ll Learn:

  • Discovering your leadership strengths
  • Reducing friction within teams
  • Improving staff engagement and retention
  • Using strengths to lead effectively
  • Creating a shared leadership language

Download Your Guide

Get your complete Strengths Are Your Strategy Guide with conversation tips and connection activities.

Download PDF Guide

📹 Watch: Stress vs pressure – they’re not the same thing (4 mins)

What You’ll Learn:

  • Spotting the signs of harmful stress
  • Assessing team capacity and resources
  • Replacing “toughen up” culture
  • Encouraging early help-seeking
  • Leading healthier, safer teams

Download Your Guide

Get your complete Stress vs Pressure Guide with budget templates and money tips.

Download PDF Guide

📹 Watch: What does burnout look like in hospitality? (5 mins)

What You’ll Learn:

  • Understanding burnout in hospitality
  • Recognising early warning signs
  • Supporting at-risk team members
  • Creating recovery opportunities
  • Preventing burnout before crisis

Download Your Guide

Get your complete Preventing Burnout Guide with career planning and safety tips.

Download PDF Guide

📹 Watch: Why hospitality workers struggle to switch off (5 mins)
📹 Watch: Dr Larissa Bartlett takes you through a mindfulness practice you can do at work (3 mins)

What You’ll Learn:

  • Why it’s hard to switch off
  • The impact of emotional labour
  • Spotting signs of emotional overload
  • Practical regulation techniques
  • Creating recovery-friendly workplaces